Customer Support Questions
What is Cmail?
Cmail is an email marketing network, designed specifically for the commercial
real estate industry
Recipients (professionals, users, tenants, investors, etc.) set preferences to
receive messages based on their interests
Senders create e-brochures and send HTML email to target audiences with
How is Cmail different from traditional broadcast email?
Cmail differs from traditional email in numerous ways, including:
Broadcasts to tens of thousands of recipients
with matching preferences
Sends messages in an attractive format
with embedded photos, graphics, and links
Allows you to track responses
to messages sent, and capture leads
Works with Internet Service Providers to ensure delivery
Is CAN-SPAM compliant and offers recipients convenient methods
to unsubscribe or change preferences
For specific details, visit the Features
How does Cmail differ from other e-marketing services?
Integrated with Catylist.
Import your listing data to Cmail in a single click, or design your Cmail from
Cmail maintains its own network of tens of thousands of users—significantly more qualified
recipients than rival services
Choose from a variety of attractive templates, or create your own to fit
your company’s brand image
Track responses and capture leads from web-based inquiries
No Flash animation. We firmly believe that motion graphics,
audio soundtracks, and large file attachments do not work well with email
Does it cost money to receive Cmail?
Does it cost money to send Cmail?
Yes, Cmail marketing is a fee-based service.
Send your brochure to tens of thousands of national, regional, or
Track the results; maintain CAN-SPAM compliance
Standard Cmail pricing is as follows:
Non-property Cmail pricing is as follows:
- Corporate Value Pricing is available. Contact us for more information.
- Custom Design Services are also available - only $100. Let our designers create a custom Cmail based on your specifications. You can advertise up to 8 properties in a single Cmail.
Who receives my Cmail messages?
Cmail has over 100,000 recipients
and is growing daily
Recipients include commercial real estate brokers, owners, investors, users,
tenants, and other allied professionals
Recipients receive messages based on their preferences for specific locations,
property types, and transactions
Senders are provided recipient list estimates prior to sending messages
How long does it take to send a Cmail message?
Once an order has been completed, e-brochures are distributed within 1-5 days.
Can Cmail messages be customized beyond the standard templates?
Company-branded headers may be uploaded for free and used with the standard
- You can also upload your own HTML at no additional cost. File size must be 700 pixels wide.
Custom Cmail design services are available for only an additional $100.
How does response tracking work?
Cmail tracks click-thrus from the various links embedded in each e-brochure
On a daily basis, the results are provided to the sender in an Activity Report
Aggregate response metrics are provided; individual contact information is not
Activity Reports are updated for 21 days following initial distribution
Can I send to my own contact list?
Presently, this feature is not available via Cmail. Once you have placed an order, however, you may opt to save e-brochures to your computer, and send them to your own contacts as an HTML attachment
Can I import data from Catylist CIEs, and SiteLink?
Yes. To get started, simply login and create a new Cmail message. The
listings from your Catylist account will be automatically displayed. To
auto-populate key data fields into your e-brochure, click Get Started.
If your Catylist account isn’t linked to Cmail, this feature will not work.
Please contact Customer Support and we’ll
help link the accounts together
Can I import data from other sources to Cmail?
This feature is not currently available.
How does Cmail relate to Catylist?
Cmail is a subsidiary of Catylist Consulting, Inc., a leading real estate
information services provider
In addition to-Cmail, Catylist delivers CIE solutions to 40+ local markets
For more information, please visit: www.catylist.com
How can I retrieve or reset my password?
How do I unsubscribe or change preferences?
Login to your account and click Set Cmail Preferences
Change your preferences or completely unsubscribe from Cmail
or Click the Change Preferences / Unsubscribe
link from any Cmail message
Need help? Contact Customer Support
How do I create a Cmail account?
Create a free account by visiting: www.cmailmarketing.com
How do I change my password?
How do I change my email address?
How do I contact technical support?
Catylist Real Estate Software
2360 E Stadium Blvd, Suite 16
(877) 595-5478 Toll-free
(312) 873-4227 Fax